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Coronavirus (COVID-19) Information from Charlotte Health & Rehabilitation Center

Chances are you have a lot of questions about COVID-19 and how it relates to our center. This page is designed to provide timely updates for families and the community we serve. Below you will find educational information on the great lengths our center has taken to prevent and control the spread of the virus and what you can do to help. 

Restricted Visitation effective March 13th, 2020 and ongoing.

To Our Charlotte Health & Rehabilitation Center Family:

Pursuant to regulatory advice and in order to continue to ensure the well-being of our residents and staff, we have made the decision to restrict all visitation temporarily at this time. This decision comes amid statewide concerns over respiratory illnesses, including COVID-19.

Like you, our top priority is the care of your loved one and we want you to feel confident that our patients are continuing to receive the highest level of care. We trust that you will understand this measure is being put in place for their protection. There are interim electronic options for virtual visitation, and we will be glad to work to put you in contact with your loved one by one of these methods.

There will be circumstances when an in-person visit is necessary and in these instances we will facilitate a complete screening to appropriately ensure continued safety. Please contact the Center should you need emergency consideration.

We are continuing to follow CDC and CMS infection control protocols in the Center and are continuously reviewing our internal systems and policies with all staff.

We sincerely appreciate your patience and understanding during this time as we take this and all necessary precautions to ensure the health and well-being of everyone at our Center.

Thank you,
Emily Rowe
Administrator, Charlotte Health & Rehabilitation Center


As our state is in a staged process of “opening up” and returning to normal operations, regulations and guidance for our facility changes frequently, but we want to be as transparent and forthcoming as possible. While there is no question that we look forward to the day when friends and families can visit with residents in person, we have a responsibility to limit the exposure of our residents and staff to the greatest degree possible. For now, this means continuing to host visits virtually and to follow CDC, CMS and state and local health department guidance. We will update you as the time approaches that we can lift these visitation restrictions. We encourage you to contact our Discharge Planner to arrange a convenient time for you to visit virtually with your loved one.


Ongoing Daily Operations: Our Dedication to a Complete Recovery

Our nursing staff provides comprehensive care in a complete recovery environment, 24-hours-a-day. This includes actively and continuously monitoring patients for any change that indicates a need for testing or additional treatment. If testing is needed, patients and families will receive information regarding test results. 

We are also focused on making sure residents are able to participate in life-enriching opportunities because we know they contribute to good health outcomes as well. At a time when personal relationships are crucial, we have gone above and beyond to engage on a social and emotional level, along with simply “checking in” to make sure our residents feel supported.


The following actions are being taken by the center to prevent and control the spread of COVID-19:

  • Increased education on COVID-19 symptoms, infection controls, social distancing and proper hand washing
  • Travel history screening for all employees
  • Employee temperature and symptom scanning prior to each shift
  • Visitation restriction
  • Coordination of all deliveries to one entrance, facilitated by staff members
  • Discontinuation of communal dining, congregate therapy and group activities
  • At a minimum of every eight hours we are monitoring resident temperatures and respiratory symptoms


Ongoing Daily Operations: Sophisticated Sanitizing and Disinfecting System

Our center has invested in a unique and highly effective Electrostatic Spraying System to combat viruses and bacteria that are typically found in shared living areas, including respiratory illness. Our experience is that this technology, along with chemical anti-bacterial agents, have been effective in mitigating the risks of inadvertent transmission of this viruses and allows for widespread sanitizing and disinfecting within the center environment. In fact, the disinfectant, Noroxycdiff, that we use kills Coronavirus in less than 30 seconds. We utilize this system routinely and have increased its usage at this time.  

Our spraying protocols are based on these schedules:

  • The entire center is sprayed at least once a month.
  • All common areas are sprayed at least once a week.
  • Patient rooms are sprayed before every admission, if any isolation precaution occurs and for deep cleaning. All patients’ rooms are sprayed no less than once per month if no new admission or isolation precautions.
  • If there are confirmed COVID-19 cases, the center increases its spraying process to at least 3 times per week in all patient and common areas. 


Frequently Asked Questions

How can I talk to my loved one? 

We know how important it is to remain in contact with your friends and family members during this time. We are encouraging the use of online communication products like FaceTime and Skype for virtual visitation. Family members can call our center to schedule a video chat appointment today and we encourage you to do so.

What about the case of an emergency or hospice visit?

There will be circumstances when an in-person visit is necessary. If circumstances arise where one of these visits are necessary, we will facilitate a complete screening to appropriately ensure continued safety. Please contact us should you need emergency consideration.

What if I want to bring food to a resident? 

When food is delivered to our center, we are asking that the food is delivered to the main entry door to the center. We will accept the food, deliver it to the resident and ensure proper hand washing is completed. 

How can I take care of laundry for my loved one? 

We are happy to work with families that are unable to continue providing laundry support for their loved ones. If you are able to continue to do so, we will meet you at our front entrance and gladly deliver clean garments to your loved one. 


If you have further questions, please feel free to give us a call or email 


Charlotte Health & Rehabilitation Center
1735 Toddville Road
Charlotte, NC 28214
United States