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Coronavirus (COVID-19) Information from Springtree Health & Rehabilitation Center

Chances are you have a lot of questions about COVID-19 and how it relates to our center. This page is designed to provide timely updates for families and the community we serve. Below you will find educational information on the great lengths our center has taken to prevent and control the spread of the virus and what you can do to help. 

Restricted Visitation effective March 13th, 2020 and ongoing.

To Our Springtree Health & Rehabilitation Center Family:

Pursuant to regulatory advice and in order to continue to ensure the well-being of our residents and staff, we have made the decision to restrict all visitation temporarily at this time. This decision comes amid statewide concerns over respiratory illnesses, including COVID-19.

Like you, our top priority is the care of your loved one and we want you to feel confident that our patients are continuing to receive the highest level of care. We trust that you will understand this measure is being put in place for their protection. There are interim electronic options for virtual visitation, and we will be glad to work to put you in contact with your loved one by one of these methods.

There will be circumstances when an in-person visit is necessary and in these instances we will facilitate a complete screening to appropriately ensure continued safety. Please contact the Center should you need emergency consideration.

We are continuing to follow CDC and CMS infection control protocols in the Center and are continuously reviewing our internal systems and policies with all staff.

We sincerely appreciate your patience and understanding during this time as we take this and all necessary precautions to ensure the health and well-being of everyone at our Center.


Thank you,
Adam Edwards
Administrator, Springtree Health & Rehabilitation Center

 

As you know, since this letter, there have been many mandated adjustments with the evolution in the medical care and treatment of COVID-19.  Our highly trained staff continue to practice strict Infection Control measures aimed at preventing the introduction and spread of this virus. Unfortunately, this virus is very contagious and very active in our surrounding community. In fact, where there is a high prevalence rate in our surrounding community, our jobs are made even more difficult, if not impossible, to prevent the spread of the virus to our staff and our patients.

Today, our state is in a staged process of “re-opening” and returning to the new normal.  Business operations, new regulations and regulatory guidance, require our center to make ongoing changes in our approach to combatting the virus.  We always strive to be as transparent and forthcoming as possible. While there is no question that we look forward to the day when friends and families can visit with residents in person, we have a responsibility to limit the exposure of our residents and staff to the greatest degree possible. For now, this means continuing to host visits virtually and to follow CDC, CMS and state and local health department guidance. We will update you as the time approaches that we can lift these visitation restrictions. We encourage you to contact our Discharge Planner to arrange a convenient time for you to visit virtually with your loved one.

 

Ongoing Daily Operations: Our Dedication to a Complete Recovery

Our nursing staff provides comprehensive care in a complete recovery environment, 24-hours-a-day. This includes actively and continuously monitoring patients for any change that indicates a need for testing or additional treatment. We have, at the request of the local departments of Health, engaged in a proactive and comprehensive testing program. We are committed to notifying families whenever we receive information regarding test results. 

We are also focused on making sure residents are able to participate in life-enriching opportunities because we know they contribute to good health outcomes as well. At a time when personal relationships are crucial, we have gone above and beyond to engage on a social and emotional level, along with simply “checking in” to make sure our residents feel supported.

The following actions are being taken by the center to prevent and control the spread of COVID-19:

  • Ongoing education on COVID-19 symptoms, infection control practice, social distancing and proper hand washing
  • Travel history and potential COVID-19 exposure screening for all employees and other essential health care personnel entering the Center
  • Employee temperature and symptom monitoring prior to each shift
  • Visitation restriction
  • Coordination of all deliveries to one entrance, facilitated by staff members
  • Discontinuation of communal dining, congregate therapy and group activities
  • At a minimum of every eight hours we are monitoring resident temperatures and symptoms including respiratory status
  • Further testing will be completed in accordance with the guidance of the local health department

 

The following information will be updated as new cases are identified and/or weekly as a cumulative update and report per federal regulations.

COVID-19 Snapshot as of 8/7/2020:

  Current Cases Cumulative Total Since May 1
Patients No Current Cases 0
Staff 1 2
     

The results above reflect patients or staff members who have tested positive for COVID-19. Testing positive for the virus does not necessarily mean that a patient or staff member is displaying symptoms; in fact, many remain asymptomatic. We have made every effort to ensure the accuracy and timeliness of this information, but, as this fluid situation evolves, the information that is readily available evolves as well. For example, as patients recover and are discharged home, the current number will be reduced. The numbers reflected in the Cumulative Total column include the current cases along with those who have recovered and/or are no longer in our center.

Positive test results will immediately be shared personally with patients and families and also with public health officials as we partner closely together to address this novel virus.

 

Ongoing Daily Operations: Sophisticated Sanitizing and Disinfecting System

Our center has invested in a unique and highly effective method of disinfecting the environment through the use of an Electrostatic Spraying System. This system, in tandem with an approved disinfectant, is effective against viruses and bacteria that may typically be found in shared living areas, including respiratory illnesses. Our experience is that this technology, along with chemical anti-viral agents, have been effective in mitigating the risks of inadvertent transmission of this virus and allows for widespread sanitizing and disinfecting within the center environment. We utilize this system routinely and more frequently as needed.

Our disinfecting protocols are based on these schedules:

  • The entire center is sprayed at least once a month.
  • All common areas are sprayed at least once a week.
  • Patient rooms are sprayed before every admission, when any isolation precaution occurs and for deep cleaning. All patients’ rooms are sprayed no less than once per month if no new admission or isolation precautions.
  • If there are confirmed COVID-19 cases, the center increases its spraying process to at least 3 times per week in all patient and common areas. 

 

Frequently Asked Questions

How can I talk to my loved one? 

We know how important it is to remain in contact with your friends and family members during this time. We are encouraging the use of online communication products like FaceTime and Skype for virtual visitation. Family members can call our center to schedule a video chat appointment today and we encourage you to do so.

What about the case of an emergency or hospice visit?

There will be circumstances when an in-person visit is necessary. If circumstances arise where one of these visits are necessary, we will facilitate a complete screening to appropriately ensure continued safety. Please contact us should you need emergency consideration.

What if I want to bring food to a resident? 

When food is delivered to our center, we are asking that the food is delivered to the main entry door to the center. We will accept the food, deliver it to the resident and ensure proper hand washing is completed. 

How can I take care of laundry for my loved one? 

We are happy to work with families that are unable to continue providing laundry support for their loved ones. If you are able to continue to do so, we will meet you at our front entrance and gladly deliver clean garments to your loved one. 

 

If you have further questions, please feel free to give us a call or email covid.spr@mfa.net. 

 

Springtree Health & Rehabilitation Center
3433 Springtree Drive, NE
Roanoke, VA 24012
United States