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Coronavirus (COVID-19) Information and Updates

Chances are you have a lot of questions about COVID-19 and how it relates to our centers. This page is designed to provide timely updates for families and the communities we serve. Below you will find educational information on the great lengths our centers have taken to prevent and control the spread of the virus and what you can do to help. 


Restricted Visitation effective March 13th, 2020 and ongoing.

To our Medical Facilities of America Family:

The Centers for Medicare and Medicaid Services (CMS) recently issued new guidance for visiting long-term care facilities during the COVID-19 pandemic. The guidance includes specific rules and additional safety measures designed to ensure the well-being of our patients and staff. We have worked diligently to implement these guidelines, but they may change frequently as they are based on the COVID-19 positivity rate in our local cities and counties and the status of our centers as it relates to COVID-19.

In-person visits have always been a key component in the health and well-being of our patients. We place tremendous value on our patients being able to connect with their loved ones face-to-face. We have been eager to welcome our patients’ beloved family and friends back into our buildings.  As contemplated by the guidelines, our first responsibility is to ensure the health and safety of our those in our care.

Our approach to visitation is disciplined and well-planned. We are strictly following the CMS reopening guidance, while we also continue to adhere to direction provided by Centers for Disease Control and Prevention (CDC), the Virginia Department of Health, the North Carolina Department of Health and Human Services, and local health departments.

When the prevalence rate in a city or county is less than 10% and when our centers within that city or county have no cases of COVID-19, visitation will be allowed. Please call the center you wish to visit to determine if these criteria are currently satisfied.  Outdoor visitation is strongly preferred, however indoor visitation can be facilitated, when necessary. Visitors must complete a screening questionnaire and temperature check with each visit and may be required to present a negative test result. Those who have a temperature of 99.5 degrees or higher or who are displaying any signs or symptoms that may be related to COVID-19 will not be allowed to visit. Those who have had a recent positive test result will not be permitted to visit until they are symptom free, have had no fever for 24 hours and at least ten days have passed from symptom onset.  In order to maintain six feet social distancing, only two visitors are allowed per visit. Both patients and visitors are required to wear a face covering, and visits must be scheduled, by appointment only, between the hours of 10:00am and 6:00pm.

This has been a difficult time for us all, and we are sincerely excited to welcome you back! Despite the challenges we’ve faced, you have been a valued partner, and our staff thanks you for your continued trust in us. Each and every one of our patients is like family to us, and we remain committed to keeping them healthy and safe.

As previously stated, per CMS requirements, when local prevalence rates or a center’s status changes, our ability to allow visitation will change as well. Please call the center with any questions or to determine the current visitation status. We look forward to seeing you again soon.  

Ongoing Daily Operations: Our Dedication to a Complete Recovery

Our nursing staff provides comprehensive care in a complete recovery environment, 24-hours-a-day. This includes actively and continuously monitoring patients for any change that indicates a need for testing or additional treatment. We have, at the request of the local departments of Health, engaged in proactive and comprehensive testing programs. We are committed to notifying families whenever we receive information regarding test results. 

We are also focused on making sure residents are able to participate in life-enriching opportunities because we know they contribute to good health outcomes as well. At a time when personal relationships are crucial, we have gone above and beyond to engage on a social and emotional level, along with simply “checking in” to make sure our residents feel supported.

The following actions are being taken by the centers to prevent and control the spread of COVID-19:

  • Ongoing education on COVID-19 symptoms, infection control practice, social distancing and proper hand washing
  • Travel history and potential COVID-19 exposure screening for all employees and other essential health care personnel entering the Center
  • Employee temperature and symptom monitoring prior to each shift
  • Visitation restriction
  • Coordination of all deliveries to one entrance, facilitated by staff members
  • Discontinuation of communal dining, congregate therapy and group activities
  • At a minimum of every eight hours we are monitoring resident temperatures and symptoms including respiratory status
  • Further testing will be completed in accordance with the guidance of the local health department


Ongoing Daily Operations: Sophisticated Sanitizing and Disinfecting System

Our centers have invested in a unique and highly effective method of disinfecting the environment through the use of an Electrostatic Spraying System. This system, in tandem with an approved disinfectant, is effective against viruses and bacteria that may typically be found in shared living areas, including respiratory illnesses. Our experience is that this technology, along with chemical anti-viral agents, have been effective in mitigating the risks of inadvertent transmission of this virus and allows for widespread sanitizing and disinfecting within the center environment. We utilize this system routinely and more frequently as needed.  

Our disinfecting protocols are based on these schedules:

  • The entire center is sprayed at least once a month.
  • All common areas are sprayed at least once a week.
  • Patient rooms are sprayed before every admission, when any isolation precaution occurs and for deep cleaning. All patients’ rooms are sprayed no less than once per month if no new admission or isolation precautions.
  • If there are confirmed COVID-19 cases, the center increases its spraying process to at least 3 times per week in all patient and common areas. 


Frequently Asked Questions

How can I talk to my loved one? 

We know how important it is to remain in contact with your friends and family members during this time. We are encouraging the use of online communication products like FaceTime and Skype for virtual visitation. Family members can call our centers to schedule a video chat appointment today and we encourage you to do so.

What about the case of an emergency or hospice visit?

There will be circumstances when an in-person visit is necessary. If circumstances arise where one of these visits are necessary, we will facilitate a complete screening to appropriately ensure continued safety. Please contact the center should you need emergency consideration.

What if I want to bring food to a resident? 

When food is delivered to our centers, we are asking that the food is delivered to the main entry door to the centers. We will accept the food, deliver it to the resident and ensure proper hand washing is completed. 

How can I take care of laundry for my loved one? 

We are happy to work with families that are unable to continue providing laundry support for their loved ones. If you are able to continue to do so, we will meet you at our front entrance and gladly deliver clean garments to your loved one. 


If you have further questions, please feel free to give us a call or email